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What action can the Complaints Committee take directly without further investigation?

  1. Close the pharmacy permanently

  2. Refer the matter to the discipline committee

  3. Force the pharmacist to retire

  4. Mandate a public apology

The correct answer is: Refer the matter to the discipline committee

The Complaints Committee's primary role is to gather information and investigate complaints regarding pharmacist misconduct. As such, it does not have the authority to take immediate action without conducting a thorough investigation. Option B, which refers the matter to the discipline committee, allows for a deeper examination of the complaint and possible disciplinary action if necessary. Option A, closing the pharmacy permanently, would require further investigation to ensure it is an appropriate action. Option C, forcing retirement, would also require investigation to determine if the pharmacist has violated any regulations. Option D, mandating a public apology, does not address any potential misconduct and would not serve as a direct action to address the complaint. Therefore, option B is the most appropriate and direct course of action for the Complaints Committee.