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What is the period allowed to take action on a complaint by the Complaints Committee?

  1. 1 year

  2. 3 years

  3. 5 years

  4. 10 years

The correct answer is: 5 years

The Complaints Committee is given a period of 5 years to take action on a complaint. This time frame allows for a thorough investigation and review of the complaint, without excessively delaying the resolution for the involved parties. Option A, 1 year, may not provide enough time for a proper investigation and resolution of the complaint, while options B and D, 3 years and 10 years, may be too restrictive and may result in delays or mishandling of the complaint. Therefore, option C, 5 years, strikes a balance between providing a timely resolution and allowing enough time for a thorough investigation.